Frequently Asked Questions

We accept American Express, Visa, MasterCard, Apple Pay and PayPal.

For credit cards, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud. 

Our size guide is a general guideline for actual measurement, but there are still some errors in the measurement. Please check out size table for specific size guide for each product. Please keep in mind that some pieces might fit differently depending on the styles, such as the jackets and sweaters which run bigger than the general guidelines. So please choose the most suitable size according to your situation.

If you have any questions about specific measurements please contact us. 

You will receive your package around 20 days after you place the order. The efficiency of logistics are differed from different countries. Details please refer to our Shipping Policy.

Please make sure your shipping address is correct aswe can’t redirect orders once items have been dispatched. Sorry!

If you decide to cancel the order, please reply to the order confirmation emailwithin 24 hour of purchase.If you didn't receive the email, simply email:hellot@oluolin.com for the cancellation.

Yes, OLUOLIN is support to change and refund only if the products you received are not exceed 14 days and which are not affect the secondary sales.

We’re so sorry if you’ve received a wrong item. Please attach the picture of the wrong items and order number so we can get this sorted for you as soon as we could. 

Your delivery charge will be refunded in some circumstances, for example, if your entire order was faulty or incorrect. In any other case, customers are responsible for the shipping charges.