Return&Shipping
RETURN:
Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 14 days of receiving your order. Our Customer Service staff will arrange it for you after the confirmation.
Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.
Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
SHIPPING:
Total delivery time = Processing time + Shipping time.
Please allow 5-7 working days to process your order.
(Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully)
We offer Standard & Expedited shipping for all orders.
（You can choose your preferred shipping method on the Order Information page during the checkout process.）
COST &TIME:
|
Country |
Standard |
Time |
Expedited |
Time |
|
U.S |
FREE |
7-15 |
$18 |
5-7 |
|
Australia |
FREE |
7-15 |
$18 |
5-7 |
|
U.K |
FREE |
7-15 |
$18 |
5-7 |
|
Japan |
FREE |
10-15 |
$18 |
7-10 |
|
Germany |
$8 |
6-14 |
$18 |
5-7 |
|
France |
$8 |
6-11 |
$18 |
5-7 |
|
Italy |
$8 |
8-13 |
$18 |
5-7 |
|
Netherlands |
$8 |
5-12 |
$18 |
5-7 |
|
Spain |
$8 |
6-12 |
$18 |
7-10 |
|
Ireland |
$8 |
10-15 |
$18 |
7-10 |
|
Denmark |
$8 |
10-20 |
$18 |
7-10 |
|
Belgium |
$8 |
7-12 |
$18 |
7-10 |
|
Finland |
$8 |
15-25 |
$18 |
5-7 |
|
Sweden |
$8 |
6-12 |
$18 |
5-7 |
|
Austria |
$8 |
7-12 |
$18 |
3-5 |
|
Mexico |
$8 |
15-30 |
$18 |
3-7 |
|
South Africa |
$15 |
10-16 |
$35 |
5-7 |
|
Canada |
- |
- |
$18 |
5-7 |
|
New Zealand |
- |
- |
$18 |
7-10 |
|
Indonesia |
- |
- |
$18 |
7-10 |
|
Korea |
- |
- |
$18 |
7-10 |
|
Brazil |
- |
- |
$38 |
7-10 |
|
Other Countries |
- |
- |
$20 |
5-15 |