If you're not completely satisfied with your purchase, we're here to help! We offer hassle-free refunds. Simply reach out to us, and we’ll do our best to accommodate your request.
Contact Us: Email: hello@oluolin.com
Order Cancellation:
- You can cancel your order within 1 hour of purchase for a full refund.
- Orders can NOT be canceled after 1 hour of purchase.
- To modify your order, please email us within 24 hours.
Return Process:
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Contact us with your order number. For defective or incorrect items, please include a photo.
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All returns must be approved by our customer service team. We’ll provide the nearest warehouse address for the return.
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Returns will be processed within 5 days of receiving your package. Refunds will be issued to the original payment method.
Return & Refund Guidelines:
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You have 30 days from the delivery date to decide if the item meets your expectations. Please reach out to us within this 30-day period if you wish to return an item.
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The following items are non-returnable: beauty products, gift cards, bodysuits, lingerie, sleepwear, swimwear, underwear (including shapewear and body shapers).
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Final sale items (discounted by 30% or more) are non-returnable.
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We do not provide prepaid return labels. You are responsible for the return shipping costs. As a thank you for your business, we will issue a store gift card equal to your return shipping costs for your 1st order. Please email us a copy of the return receipt showing the shipping amount.
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All returned items must be unworn, in original condition, with the original packaging and tags still attached. Items that appear worn, washed, or altered will not qualify for a refund.