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Return&Shipping

RETURN:

   Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 14 days of receiving your order. Our Customer Service staff will arrange it for you after the confirmation.

   Products (excluding Made-To-Order, disposable, lingerie items, and Clearance items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred.

   Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.         

SHIPPING: 

Total delivery time = Processing time + Shipping time.

Please allow 5-7 working days to process your order.

(Before we ship your order, we have to prepare your products, perform strict quality-control tests and package items carefully)

We offer Standard & Expedited shipping for all orders.

(You can choose your preferred shipping method on the Order Information page during the checkout process.)

COST &TIME

Note: the delivery time takes business days as the unit of calculation!

Country

Standard

Time

Expedited

Time

U.S

FREE

7-15

$18 

5-7

Australia

FREE

7-15

$18 

5-7

U.K

FREE

7-15

$18 

5-7

Japan

FREE

10-15

$18 

7-10

Germany

$8 

 6-14

$18 

5-7

France

$8 

6-11

$18 

5-7

Italy

$8 

8-13

$18 

5-7

Netherlands

$8 

5-12

$18 

5-7

Spain

$8 

6-12

$18 

7-10

Ireland

$8 

10-15

$18 

7-10

Denmark

$8 

10-20

$18 

7-10

Belgium

$8 

7-12

$18 

7-10

Finland

$8 

15-25

$18 

5-7

Sweden

$8 

6-12

$18 

5-7

Austria

$8 

7-12

$18 

3-5

Mexico

$8 

15-30

$18 

3-7

South Africa

$15 

10-16

$35 

5-7

Canada

-

-

$18 

5-7

New Zealand

-

-

$18 

7-10

Indonesia

-

-

$18

7-10

Korea

-

-

$18 

7-10

Brazil

-

-

$38 

7-10

Other Countries

-

-

$20 

5-15