FAQ

We ship from China.

We ship almost worldwide, and due to COVID-19, we can not ship to some countries like India and Russia.

Due to COVID-19, we can only provide free shipping to US, UK and AU. Please refer to the shipping policy for specific charges.

Please allow 3-5 business days to process your order, because we should check every product and make sure that is in good condition before shipment.

Your order will ship out as soon as the quality inspection is completed by our warehouse.

10-35 business days for all orders.Please refer to the shipping policy for the specific shipping time.

Due to COVID-19, there is a temporary delay, please be patient with us this time. Our team will appreciate your support and understanding in this sepcial terms.

We will send email with tracking number to you when we ship the order, you can track it through this link：https://t.17track.net/.

You can also contact us for your tracking number.

Please contact us in time.

Please email us or message us on Facebook for the quickest reply!

Every order from Oluolin has a 30-day return or refund guarantee.

WARRANTY AND RETURNS

At OLUOLIN, customer satisfaction is always our top priority.

Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 DAYS RETURNS WARRANTY

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.

HOW TO REACH US

Go to our Support Center and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

OUR SOLUTIONS:

OLUOLIN'S Responsibility:

If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.

Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Oluolin is responsible for shipping the wrong item/ size.

Customer's Responsibility:

1.Incorrect order(size of item)

If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

2.Unwanted item

If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 7 days of receiving the product for a partial refund of the product cost.

*Note：Return shipping fee is paid by buyer.

RETURN ADDRESS

Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response within 48 hours.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

ADDITIONAL NOTES ABOUT WARRANTY

1. All returns must first be approved by our customer service team; We do not accept returned items that have been sent back without proper returns requests.

2. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

3. If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.

COMPENSATION TIME-FRAME

For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

After this time, the refund time-frame is as below:

Paypal account refunds: Up to 48 hours

Credit card refunds: 2-3 business days

Wallet refunds: Up to 24 hours.